Xbox 360's E74 error gets Microsoft's RRoD warranty coverage
Admitting that E74 is related to the red ring of death problem that has plagued Xbox 360s since launch, Microsoft decided to provide the same three-year warranty coverage to victims of that error.
Is your Xbox 360 showing an error screen with the cryptic code "E 74" in tandem with a single red light around the power button? If so, we've got good news and bad news. The bad news is that your console is pushing up daisies. The good news is that Microsoft will give you a full refund.
The problem just started showing up after August 2008, but became widely known in just the past few weeks. Microsoft looked into it and determined that it's similar to the infamous "Red Ring of Death" that has harassed Xbox 360 owners for a few years now. The prognosis for your console isn't good, but since the problem is related to the RRoD, Microsoft has extended the special RRoD warranty to include E74 as well.
That means that if the console failed by E74 within 3 years of the day you purchased it, the company will send you a full refund within 4 - 12 weeks. Head over to the Microsoft help page for this for more information.
This story around the web:
- Trusted sources:
Description of the E74 error message warranty… [support.microsoft.com]
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Electronista | MS covering Xbox 360's E74… [electronista.com]
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Techmeme: Description of the E74 error… [techmeme.com]
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Xbox 360's class-leading warranty extended… [engadget.com]
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Microsoft Offers Comfort, Warranty Coverage… [Gizmodo]
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Microsoft owns up to "E74" 360… [Ars Technica]
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MTV Multiplayer » Xbox 360 E74 Errors… [multiplayerblog.mtv.com]
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Xbox 360 Warranty Cover Extended for E74… [edge-online.com]
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Microsoft Extends Warranty For… [Kotaku]
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Microsoft revises warranties to cover new… [venturebeat.com]
Get more information on topics relating to this story:
- Related company news:
- Microsoft
- Related glossary terms:
- RRoD
- Related brand news:
- Microsoft Xbox 360, Microsoft Xbox
- Related devices and services:
- Microsoft Xbox 360 Pro, Microsoft Xbox 360 Arcade, Microsoft Xbox 360 Elite
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Comments (6)
Add a comment Inappropriate or promotional comments may be removed.
Travis J. (12:48 PM on Wed Apr 15, 2009)
Gotta be kidding me. I had just sent mine out 4 days before this was released FOR THIS REASON. Will I get a new console or a refund?
erik (8:09 PM on Sun Jul 5, 2009)
kind of funny that the XBOX360... had alot of problems since we frist forun out of the red ring death. i just hope that the next xbox wont suck....... i should have stayed with playstaion.
mario (6:18 PM on Mon Oct 19, 2009)
my xbox is about 2 years old . around a year ago i got the E74. so i called xbox and they told no warnty its been more than a year. they were to expensive so i found someone to fix it for cheap so i fixed. then about two months ago it got the E74 again now i got no money to fix it. so i found out about this extended waranty and they dont want to fix it because its been tamperd with. what was i supose to do just let it sit there and wait fo an extended warranty. i mean thats mest up any one know what i should do.
Anonymous (6:56 PM on Thu Nov 19, 2009)
Hi its me again(anonymous), if you have answers to fixing e74 for the 360... elite without opening it, wrapping it in a towel,or possibly damaging it in any way, e-mail me at iceyman543@gmail.com !
Anonymous (2:28 PM on Thu Nov 19, 2009)
can someone post a comment that says the solution to e74 without using the towel trick or opening up the 360... elite...... PLease!
Anonymous (2:24 PM on Thu Nov 19, 2009)
i agree, this is just wronger than wrong. i just got a new 360...... elite 1 year ago, because it wasnt supposed to fail in any way shape or form,but here i am. i just want a functioning 360.......is that to much to ask for???
just wrong