Seagate offers solution to 7200.11 hard drive failure epidemic
A simple firmware update will prevent the failure, but if it's already happened then things get a little more complicated.
Computing | by Samuel Axon | Sat Jan 17, 2009 6:00PM | 2 comments
If you own one of those Seagate hard drives we found out were dropping like flies yesterday, it's possible that you can now relax. Seagate has come up with a solution to what it calls a "potential problem" with the firmware. Firmware is like a set of simple programs on a hardware device that tells it how to behave, and Seagate belives the firmware for its hard drives is making an error and causing the failures.
If you head over to the Seagate website, you'll find instructions on how to upgrade your firmware to a version that the company says won't have the problem. Of course, if your drive has already failed, this won't help you much if you're just concerned about getting your old files back. If you contact Seagate, though, the customer service representatives there will likely try to find a way for you to recover your data. We wouldn't expect a guarantee though.
This serves as a reminder to backup your stuff in case your hard drive fails. You don't need special hardware or software to do this; we have a guide to online backup services that'll help you store your stuff on the web so you can pull it back down whenever and wherever you need it.
This story around the web:
- Trusted sources:
Seagate Knowledge Base [seagate.custkb.com]
Seagate 7200.11 Drive Failures - Official… [Ubergizmo]
Seagate Hard Drive Fiasco Grows [Slashdot]
Get more information on topics relating to this story:
- Related company news:
- Seagate
- Related glossary terms:
- Firmware, Hard disk drive





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Comments (2)
Add a comment Inappropriate or promotional comments may be removed.
Anonymous (10:38 AM on Wed Feb 11, 2009)
I am so happy to have found this information! My Raid lost one of these models a month back and I replaced with the same model.. lost another today! So happy to find out it's all A-O-K.
john (1:22 PM on Tue Aug 4, 2009)
I've had a Seagate Free Agent Pro for about a year and have experienced complete meltdown for the second time now. I woke this morning to the computer telling me it could not read the external hard drive and would like to know if I want to initialize it. The last time this happened, the rep asked me if I shook the hard drive. What? Why would I shake the thing? Better yet, why do they this sell crap on the shelves that potentially will destroy all your data? The guy said there is a possibility that the data can be recovered...at my cost. Why should I have to pay for the poor performance of this crappy device? I realize, again, that I should not rely on an external hard drive for storage, but I WILL NEVER BUY A SEAGATE AGAIN!!! This is ridiculous. STOP SELLING US CRAP SEAGATE!!!