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Amazon, Netflix have the happiest customers

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Computing | by Samuel Axon | Thu Jan 1, 2009 12:27PM | 0 comments

A research group called Foresee surveyed 9,000 people who bought products online this year, asking them if they were satisfied with their shopping experiences. Above are the results (courtesy of All Things Digital). Amazon and Netflix both came out on top, tying with 84% customer satisfaction rates. Other top stores were QVC (79%), Apple, Barnes & Nobile, L.L. Bean, Newegg, and Wal-Mart (all at 78%).

This is more good news for Amazon, of course, which just announced that despite the economic recession the 2008 holiday season was its best ever, driven by sales of netbooks, the Nintendo Wii, the Kindle, and The Dark Knight on DVD and Blu-ray. If you're not sure where to shop, it couldn't hurt to give some of these top results a try. Most people seemed to like them!

This story around the web:

Trusted sources:
external link Amazon Wins an Award It Didn’t Give… [mediamemo.allthingsd.com]
external link Amazon, Netflix Top Holiday Customer… [Alley Insider]
external link Amazon tops shopper satisfaction survey [TechRadar: All Latest Feeds]
external link Amazon, Netflix Top Holiday Satisfaction [Digital Trends]
external link Did Your Holiday E-Shopping Rate Well? [Electronic House Recently Filed]

Get more information on topics relating to this story:


Related company news:
Apple, Netflix, Amazon, Newegg, Wal-Mart
Related glossary terms:
Netbook, Blu-ray, DVD

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