PlayStation Home fails to launch with /HUBPS3_SVML/unity/start.jsp error
PlayStation Home has finally arrived, but several people are experiencing difficulties connecting to the new service for your PS3.
Gaming | by C.K. Sample III | Thu Dec 11, 2008 7:12PM | 19 comments

After waiting all day for it to arrive, we eagerly installed and launched PlayStation Home once it finally showed up this afternoon on the dashboard of our PS3, but unfortunately we were met with the following error when we tried to log in (pictured above):
"Request timed out /HUBPS3_SVML/unity/start.jsp"
A quick look online showed that we weren't the only ones experiencing this error. Most likely this is being caused by the huge influx of new users flooding Sony's servers. We've tried connecting three times in a row with the same error.
Have you experienced this same problem and is this simply launch day woes or a larger problem? Let us know what you think in the comments.
UPDATE: We're still trying to connect and encountered another error which would appear to be the End User License Agreement acceptance not properly transmitting to Sony (pictured below):
"Request timed out /HUBPS3_SVML/unity/eulaConfirm.jsp"
We also received these other errors:
"Request timed out /HUBPS3_SVML/unity/unityNpLogin.jsp"
"Request timed out /HUBPS3_SVML/unity/SP_Login_Submit.jsp"

This story around the web:
- Trusted sources:
new error /hubps3_svml/unity/start.jsp… [boardsus.playstation.com]
Welcome Home: PlayStation Home Beta is live!… [joystiq.com]
Get more information on topics relating to this story:
- Related company news:
- Sony
- Related brand news:
- Sony PlayStation, Sony PlayStation 3
- Related devices and services:
- Sony PlayStation 3, PlayStation Home





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Comments (19)
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C.K. Sample III
(6:43 AM on Fri Dec 12, 2008)
I tried connecting again this morning in hopes of putting together a first impressions post, but, although I finally managed to connect, about 3 minutes into designing my avatar I unexpectedly lost connection to the server and haven't been able to reconnect since.
C.K. Sample III
(6:47 AM on Fri Dec 12, 2008)
Connection to server lost D5028
RITEHNDGOD (6:49 PM on Thu Dec 11, 2008)
i cant frrekin log in ever ths freekin driving me insane. I've been waiting for a whole goddamn year for this to come ouit and now i cant get online. I hope soon i will be able to connect or i will surely go insane. gkdsvbdofdihjopifdh
Anonymous (6:58 PM on Thu Dec 11, 2008)
what else is new. PSN is known for failing because of their crappy programmers and cheap servers that can never handle a lot of people.
LBP, Resistance 2, SOCOM, etc failed the first 2 weeks
john reynolds (7:09 PM on Thu Dec 11, 2008)
i think that sony will fix this problem they should have seen this coming
Anonymous (7:22 PM on Thu Dec 11, 2008)
yes same thing... soooooooooo annoying
Trinidad (7:24 PM on Thu Dec 11, 2008)
As always this is what you will expect from Sony trying to keep up with Microsoft they should know by now that they should have there stuff in place before letting the rest of the world connect on the same day. Will Sony ever get there act together or will they just keep doing the same crap they always do since the first announce they was going release Home since in 2007.
Anonymous (7:26 PM on Thu Dec 11, 2008)
yeah i got that error too! This sucks
woo first
Anonymous (7:33 PM on Thu Dec 11, 2008)
yeah I've got that error too
Anonymous (9:45 AM on Fri Dec 12, 2008)
i get error 607
Shane (6:07 PM on Sat Dec 13, 2008)
Network Error
The connection to the server was lost
C-931
kev (4:05 PM on Fri Dec 12, 2008)
just way too many people trying to connect i think,, but hopefully is should be sorted out soon.. i got connected last night and was on it for hours, never had a problem,, i never get connected and then disconnected, i just cant get connected at all, ive only had luck once and that was last night... ive been work come back and its still playing up on me.
mason (10:05 PM on Sat Dec 13, 2008)
i got the c931 error then tried next day and was fine then got an error saying my session had timed out ?
Reece (6:08 PM on Sun Dec 14, 2008)
I first tried to login on the launch day and got the C-931 after a few attempts I gave up just for the pure fact too many people are trying the same thing, at 1am I tried again and in seconds I was creating my avatar and strolling around home square.
on the 12th december around 8am GMT i tried again to login after 3 tries I was in but then the whole lot crashed, I tried to join again but no luck it was only until I tried at 11:45pm GMT on the 13th december and now at present time of this post I get the HUBPS3_SVML/unity/start.jsp message.
A bit sucky really Sony should of really took this into account
Reece (6:11 PM on Sun Dec 14, 2008)
Oh there you go Im looking out of my harbour studio windows mmmmmmm it would only seem you can use this at times that most people in the EU are asleep!!!!!
Martin Cleaver
(12:10 PM on Thu Dec 18, 2008)
I'm getting this error over a week later...
bowman 25 (4:10 PM on Sat Jan 10, 2009)
been on home 4 weeks it was fine then the last week cant load all the same messages & codes as above not always the same i get on after tying 4 ages playing pool then wam its off again !!! there must be somthing that can b done to stop this from happening sony email me plz as iv spent money
Anonymous (5:22 PM on Wed Apr 1, 2009)
i have a similar problem i tri to enter to ps home a lot of times and i can't.. the problem is this (server error-data verification error :-60...7) I really want to enter to playstation home,,,, i expect you can help me.
renee (4:02 PM on Sat Dec 12, 2009)
I get the same thing, I turned off my firewall settings on my router and it worked just fine. ugh! So I just don't use the network.